Sorry about the lack of posting.
My hosting company upgraded several days ago and I got locked out of my blog.
This company has one of the higher ratings for reliability and customer service.
There is a phone support line and support tickets that are answered by automation within seconds. They say they will be back to you shortly.
Last time the blog went down that was true, and things were functioning again within 24 hours.
This time it has been an extremely disheartening experience.
Three phone calls and more support tickets than I care to count, the help desk finally spoke to the server engineers who found that one number in a directory was off.
One number.
I was raised not to ‘borrow trouble’, but I’m left wondering if I’m going to go through days of blog-backout again next upgrade or whatever it is server types do.
I’ve decided that it is worth my while to talk to the head of their customer support. It’s okay to have polite people on the phone and automated email support, but it isn’t useful if there is no response and resolution.
Hind sight being what it is, I should have never gone with Movable Type.
Vanity on my part I guess, I’m unwilling to sacrifice the terrific design of Bene Diction Blogs On and have reached a stage where I’m so fed up with technical things, I’m not willing to learn to use another platform.
C’est la blogging.
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Glad you’re back BD! Down be too down-hearted: these little technical difficulties are a trial, but “we shall overcome”!
One number is kind of a little, small, miniscule technical difficulty, but six days worth of trying to get it fixed is a bit much. For the want of a nail… and all that. Blog on!
Been there, done that, not “tech” enough to understand what went wrong. Good to see you’re sorted out.
Yeah, I hear you Ian.
I enjoy mucking around with the hardware in my tower and XP has great trouble shooting for software, but that is as tech as I’m ever going to be.
I’m really forunate to have the expertise of Cre8d-design, and Rachel’s infinite patience!
If it were not for her formitable experience, my blog would have died a long time ago.
Blog on!
Welcome back. I’ve been checking regularly for updates until I saw your post at Connexions about troubles.
Tech troubles seem worse, I think, to those of us who don’t have anywhere near the ability to fix them. Very frustrating, I find, although I have had good responses whenever needed.
Shalom,
Jan