How are we Canadians doing with our computer usage?
Are we getting the message we need to at least attempt basic security?
Are the ISP’s helping or hurting users?

Man.
When author Jim Carroll gets a call from his ISP because his computer is being used by a hacker and hundreds of Russians, you’ve got to wonder.
Or, can you believe your ISP would bill you thousands of dollars because your computer is spewing out unknown spam?

This article on Canadian ISP’s and customers is informative.
Yes, users need to understand that an anti-virus program and firewall are not options. We need to learn to use them properly. Even proper useage doesn’t protect your computer. Spyware, anti-virus program, firewall. Did I forget something?

I still haven’t been able to clean up whatever mess I’m in, and my ISP hasn’t been helpful. It isn’t because they haven’t tried to help. I don’t think they know how to, and are swamped with problems with the upgrade..
I don’t know what to do either, except keep at it one step at a time.
I owe a debt of gratitude to Fructus Ventris for contacting a family member who works for a computer security company.
My trojan supposedly isn’t unique because it isn’t a trojan. It’s supposedly adware, with the same name as someone I know. Creepy. And I guess adware can be malicious.
It doesn’t explain most of what is going on but it’s another step.
This is really crazy making stuff.
No wonder people are logging off.