The post below was put up because a friend was understandably concerned.

Sometimes companies listen. It may take a lot of talking and a lot of persistence. It sometimes takes going to the media.

I’ve been dealing with a company for 7 months now. And I’m still at square one.
Phone calls, paper work….they haven’t budged. So I budged them. After talking with a supervisor who had nothing in front of him, insisting they were blameless, I told them exactly what I was going to do. I’d cancelled my account with the company months ago, but that didn’t matter to them, they kept taking money out of the bank account, and I had the bank put it back in and send the requisite paperwork. To say the situation got circular is an understatement.
I figure they can’t take money out of an account that no longer exists. It was the only way to deal with the obtuseness. I’ll never do business with them again. It wasn’t the money as much as it was that in their denials and incompetence, they were dismissing the most important asset they have - a customer.

So it is good to see Stack-On test the claims of the consumer and take quick action. I saw the story over at Matt:25:40. I’m pleased to see AP pick this story up from a local paper, and watch a company respond quickly.

Locks on gun cabinets don’t need to be faulty. We deal, buy and sell every day in good faith.
And a company is well served to listen and to correct.
And good on Matt:25:40 for speaking up too.
It turns out these kinds of locks are all over the place, on vending machines, money changing machines and rumour has it - motorcycles. But I suspect thieves already knew that.