I am not at all happy with MacAfee Canada.

Not even a bit.
Let’s face it, most companies, especially tech companies want their customers purchasing or renewing their product online. Most people oblige.

I won’t.
I will not do financial transactions online.
I won’t/don’t use credit cards.
Period.

I don’t have Oppositional Defiance Disorder, I have no patience with incompetence.

That shouldn’t be a problem, when I needed to renew the virus scan and firewall I trotted off to Staples and bought them packaged together.

The rebate information was stickered onto the front of the package.

When I installed the update, I ran into a file error problem.
So I used the MacAfee 24/7 tech chat.
It turns out it isn’t my problem, it’s a flaw in their program.
Fine. No harm, no foul, as long as it basically does what it is supposed to do, it was a few hours of my time. Shouldn’t have been - but I can live with that.

Meantime, I sent in everything requested for the rebate by post, and probably a few things I didn’t need to. I have an innate distrust of large companies that put things in fine print. So the package was dutifully checked, double checked, muttered through out loud and checked by a friend. Then posted.

That was weeks ago, of course.
This week I get a tracking number and an invalid message.
Of course.

I suspect MacAfee Canada farms out their snail mail rebates to some half baked company - who incidentally, can’t even spell my name right. And trust me on this, my name is as easy to spell as John Smith.

Since I have the tracking number - I sent the obligatory protest email.
But I’m not going to dance this dance and I’m not fooling around here.

I need that rebate to put toward renewal of this blog’s hosting fee next month. Whatever it is the company thinks it needs or doesn’t have isn’t worth my headache.
The invalid message is ridiculous, reads like an excuse a bored lawyer came up with. And if a bored lawyer wants to sue me for calling a mailing company half-baked, fine.
My name would be spelled correctly then.
Of course.
Or MacAfee Canada can speak to their contractor on behalf of their customer.
I have a strange feeling there is no real bricks and morter and people MacAfee Canada - it’s a thing that exists in cyber-space.

I think they want something from the United States Postal Service.
That’s nice.
This is Canada.
Am I using this blog to send a message?
You betcha.

No product I have had to pay that much for is worth this foolishness.
If this isn’t straightened out soon, with a minimum amount of fuss, I’m done with their products.