I am so angry I’d be more effective today if I nailed my foot to the floor and ran around in circles.
I was wakened this morning by Bell Canada billing.
Short story, they stuck that lineman charge back on my bill.
Shorter story, I paid it.
You can’t have principles when you are poor.
This is Bell Sympatico.
They can do this to any customer they want to.
And they have.
Just that it was me this time.
This is irresponsible, unethical, sloppy, venal, and inappropriate and this company is not going to lie to me again. They have communication problems, and customers wind up paying.
I’d close my account with them today if I was the only person affected.
I really want to.
I want them gone so much so I’ve stomped around outside all day to cool off and not disconnect in anger. I couldn’t care less if I didn’t have internet or phone service.
I have volunteer responsibilities, and disconnecting for the satisfaction of leaving this craziness behind would be harming others.
I have to swallow my pride, frustration and disgust for now.
I talked to a couple of people I help out and they’ve asked me to wait and get another company in place. I reluctantly agree.
Volunteer organizations don’t deserve to be inconvenienced because Bell Sympatico can’t do it’s job. I certainly haven’t deserved this, no one does.
Every minute of every hour of every business day another person comes back to Bell home phone service.
You are welcome to them.Â
Who needs or wants a communications company that doesn’t communicate well?
Truth is, I’m discouraged.Â
Attempting to deal in good faith has been fruitless and pathetic.
Now I have to simmer down, stop giving myself the run around and find internet/phone service.
The sooner the better.
Published 1 year, 2 months ago
Search
Subscribe 
You are currently browsing the Bene Diction Blogs On weblog archives.
Related Entries
For blog design, Wordpress or MovableType coding or blog consulting, see cre8d design.
I’m always willing to join in a pile-on against Bell Sympatico. I’ve missed something of the history, though, Bene Diction: what is “the lineman charge”?
I don’t know what the exact title for the job is.
It’s a local Bell tech that checks outside lines to see if they are working. ( or fixes them when they aren’t)
I see these techs a lot at the main boxes that service different blocks. All the lines are underground where I live.
The connection box doesn’t belong to me (the Bell Canada boxes on the sides of buildings) and I have no authority to go into it.
That’s fine, I didn’t see it being checked.
Apparently Bell allows it’s techs inside buildings if you permit them in to check inside lines but I said no, I can check those myself or hire an outside contractor. I didn’t ask for the outside line to be checked. He left a piece of paper in the mailbox saying he’d been here, their equipment is functional.
The help desk told me to to into the outside box and check to see if the line was working. Yeah, right.
That’s potentially a thousand dollar fine, and I don’t have the equipment to a) get into it and b) test lines.
He said all I had to do was open it, and plug in a working phone.
Sure. Uh uh.
I was clearly told I would not be charged for them checking their equipment. Got that said more than once.
Bell charged me.
Of course.
RE:Sacha Rollin
executive assistant Bell executive.office
executive.office@bell.ca
work (866) 701-004
—– Original Message —–
From: the mailbag
To: PM ; Prentice.J@parl.gc.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca ; Dion, Stéphane - M.P.
Cc: comments@whitehouse.gov
Sent: Thursday, November 22, 2007 1:52 PM
Subject: Sacha Rollin executive assistanet Bell executive.office executive.office@bell.ca work (866) 701-0044.
RE:Sacha Rollin executive assistant Bell executive.office executive.office@bell.ca work (866) 701-004
Well Bell Sympatico really now cannot deny I have written to them about their really poor services. You can for now forward this whole email to Sacha Rollin executive assistant Bell executive.office executive.office@bell.ca work (866) 701-0044 even to Sympatico Assistance assistance@sympatico.ca and if they do next want to take me further to the Queen’s court on all of this, I gladly do request that all of my past letters be entered into the same court records, this one included, for these matters do need the full pubic disclosure, full publicity as well.
Many of my past complaints about Bell and the others they are already posted on the net. So Bell now does not like me writing to their colleagues about this still? so what. They Bell to obstruct justice, my witnessed truths about their lies, bad services from being further revealed, next threaten to discontinue my phone services with them too and not just my Internet services? Those Bell bullies do need to be exposed even further.. I will gladly do so.
I have my right of free speech and I can also write freely to any and all of the news media, elected representatives, Prime Minister, members of parliament. I already had informed me that Bell Sympatico was wrongfully falsely denying me access to write on their complaint site.
Bell does not like me to write the truth to them but they do not mind lying to me, abusing me.. and they Bell executive.office still have not returned any of my phone calls the last two weeks.. but they send me these useless replies in regard to my complaints.. and they have not services my net problems, nor have they even given me adequate replies to them.
The latest registered letter to me of November 21. 2– 7 states ” the present is sent in response to the numerous e-mails you have sent to the Bell executive office of Bell Canada Your numerous emails sent to Bell executive office constitute a form of harassment, you are formally notified to stop sending any emails to various leaders and/or members of the personnel of Bell Canada. Consequently all correspondences will have to be sent by mail to the undersigned”.
Now what he wrongfully thinks he is another perverse dictator like our bad prime Conserbative Minister Stephen Harper who can order me around? Dream on, I do not work for them, I do not take their orders.. I can write to anyone I want about Bell too.
Paul Kambulow Bachelor of Civil Engineering 1968 Concordia University, Montreal
Tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5
Copy to the honourable Stephen Dion Leader of the offcial opposition party. Dion.S@parl.gc.ca ;
—– Original Message —–
From: the paul kambulow
To: PM ; Prentice.J@parl.gc.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca
Cc: Dion, Stéphane - M.P.
Sent: Wednesday, November 21, 2007 5:56 PM
Subject: Accountability
Attention
The honourable Prime Minister of Canada Stephen Harper PM pm@pm.gc.ca
The honourable Federal Consumer Affairs Minister Jim Prentice Prentice.J@parl.gc.ca ;
The honourable Stockwell Day Security Minister Day.S@parl.gc.ca ;
The honourable Justice Minister, Attorney General of Canada Nicholson.R@parl.gc.ca ;
Subject. The Federal Justice Ministers, the RCMP and Bell Sympatico
Money hungry, clearly greedy Bell Sympatico was willing for years now to even post false advertising promises Canada wide to all of the potential customers equally promising a high, reliable, stable high speed Internet system Canada wide even knowing before that they could and would not be able to do so. Experts can and have already testified that it was, and is still impossible for Bell to live up to all of it’s past promises related here. But still Bell Sympatico, knowingly, wrongfully specifically did not provide the truthful information as to their actual inability to keep their promises to their potential customers beforehand when they signed into a contractual agreement. Who would be so stupid to go into their contract then if the knew the truth?
“There is much discussion in the North American industry about what to do about the infamous “last mile,” or the part of the network that extends from service providers’ switching equipment to tens of thousands of homes within a given service area. Since few homes are connected directly to high-bandwidth fibre optic lines, but have aging copper telephone wires or cable lines, there’s a limit to how much Internet capacity can be delivered to customers alongside other services, creating an Internet bottleneck: without substantial investments, equipment upgrades” So not every one can equal, high speed access even if they were lyingly told still they would have it and the customers had paid for it. Bell Sympatico did not even have 2 price structures wrongfully on this too.One for their clear inability not to meet the original, promised contract terms. “The concern is not that the Internet’s core optical backbone, or trunk lines, can’t handle the extra traffic, but that there are limitations at the “edge” of the Web where service providers, including telephone and cable operators, deploy switching equipment and networks of broadband “pipes” that connect to homes and businesses.”
The RCMP has clearly enough facts, evidence here already to charge Bell Sympatico, Canada with major corporate fraud as well. But the Mickey Mouse RCMP commercial crime division tends to be much too much pretentious, incompetent even in my own past personal dealings with them now too and not just bad RCMP personnel in the Robert Dziekanski or Brian Mulroney affairs..
And when many of the Bell Sympatico past customer approached Bell Sympatico next to complain that the original promised expectations, contract terms were not met they were generally next lied to as to the reasons, and generally inapplicable too the customer, their computer, their software were wrongfully general given as the cause of the problem, plus they Bell Sympatico would also use a Bait and switch approach, and next say they could not meet the old terms under the old contract with a new contract , but next offered them instead a higher price new contract, now 50 percent higher, to meet what they the customers had originally wanted, rightfully had excepted in the first place. Using a Risk Management approach Bell Sympatico seemed to calculate beforehand, project that by using this false advertisement approach that they Bell would only lose about 2 percent of the most active complainers, customers next?
Even still today and often Bell Sympatico today lies about their ability to fully, actually deliver to their customers their high speed promises, that would once again be rather only supposedly able to actually accomplished by Bell in some areas, because it was technically, physically impossible for them Bell Sympatico to do so Canada wide. I have already detailed before in writing to you all as to how they did that to me even as well.
So I still really really cannot understand it, why even the new present Conservative government, it’s related ministers who had now preached full accountability themselves, who are now even clearly no better even in these matters then the previous Liberal administrations, would now also still allow, let Bell even to continue to defraud the Canadian consumer of their rightful promises, moneys, expectations, even because it was, is no longer profitable for Bell wrongfully to keep the terms of the original contract.
So what is the point of having any laws, justice, ministers, if we still do allow a major corporations to wrongfully to break the terms of a contract. The ends justify means? The profitable earnings of a greedy , immoral corporations comes again wrongfully before all things? even the valid, adequate consumer protection included. Is that How Stephen Harper and his bad buddies now really think, do? Showing false partialities to large corporations is the new Conservative approach? or they are still just like the other political parties?really? All still rightfully Unacceptable.
Clearly Valery Fabrikant alone is not the only one who should be in Jail, so should the new Conservative Ministers, and managers of Bell Sympatico now too.
Public exposure and exemplary prosecution of the major guilty corporations, persons involved, serves the best interest of all Canadians.
So when were, are you going to rightfully prosecute Bell for false, misleading advertising and business, trade practices? Do tell us all. RSVP
Paul Kambulow Bachelor of Civil Engineering 1968 Concordia University, Montreal
Tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5
Copy to the honourable Stephen Dion Leader of the offcial opposition party.Dion.S@parl.gc.ca ;
Bell has dmitted they have also capped our unlimited download capacites , P2 p usage.
Realted Postive Solutions:
1: Tweak your Bittorrent http://torrentfreak.com/speed-up-your-torrents
. One can likley also increase your bitttorrent speeds by manipulating your bittorrent software, first by throttling the number of files being downloaded.. about 8 maximum.. and simultaneously limit the max overall upload rather to 60 KBS rather then infinite.. simply try this and see if there is a real, big improvement. \
2: Write a letter, email to the CCTS
Next write a letter for we all can rightfully complain about Bell Sympatico who steal your money and do not keep their promises of unlimited downloads.
In Canada the CRTC doesn’t regulate internet communication. We suggest that, as a first step, you contact your service provider directly. If you are not satisfied with the response of your service provider, you may wish to contact the Commissioner for Complaints for Telecommunications Services (CCTS) since Bell is a member of the CCTS. The CCTS is an independent agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.
You can contact the CCTS:
- online at: http://www.ccts-cprst.ca
- by mail: P.O. Box 81088,Ottawa,Ontario K1P 1B1
- by fax: 1-877-782-2924
- by email: info@ccts-cprst.ca
- by telephone: 1-888-221-1687 (toll free)
3: We all can still write a letter, email to our Member of parliament, Justice Minister
—– Original Message —–
From: “Sympatico Assistance”
assistance@sympatico.ca
To: “the paul kambulow”
Sent: Sunday, January 21, 2007 12:49 AM
Subject: Re: a clearly useless Bell Sympatico forum (KMM16216541V22907L0KM)
Hello Paul Kambulow,
You have reached Bell Internet Services, my name is Sarulatha and I appreciate the opportunity to respond.
Your comments and suggestions are well-taken. Please accept our apologies for the frustration and inconvenience you have recently experienced with our service.
Please note that you can also communicate with one of our technical or billing representatives via chat; 24 hours per day, 7 days per week at the following link: http://www.bell.ca/internetchat.
I have taken the liberty of forwarding a copy of your e-mail to the department in question for complete review and appropriate action. We will be implementing additional measures to ensure that this type of situation does not reoccur.( By banning all of my emails)
Again, please accept our apologies. Our team is committed to providing excellent service on a consistent basis and will continue to do everything possible to better meet your expectations.
Thank you for choosing Bell and have a nice day. Regards, Sarulatha J Electronic Customer Care Sympatico Client Services
We hope that you were satisfied with the service that you have received via e-mail. In an on-going effort to provide the best possible Client service, we invite you to take our Client Satisfaction Survey. We are continuously looking at ways to improve our service and we would appreciate your comments and feedback. ( so I filled in their survey and it did nothing stillnext) http://eccsurveys.sympatico.ca/
Original Message Follows:
…………………………………………………………………………………………………………………………………..
Re: Torrents throttling Previous Post | Next Post
Posted 2:46 PM by Dirty Harry
>>I do not know whether you are a network engineer or have worked as one in the past but I am a network engineer with 15 years of experience under my belt who has worked for the likes of State Farm (at their corporate offices in Bloomington, Illinois, the owners of the largest privately-owned network in the world), various school districts, the federal government, hospitals, and the list continues. I shall say that the cost of the bandwidth usage is actually minimal. It costs more in administration to monitor the bandwidth usage on a per-account basis than the bandwidth costs. To help prove this point even more, the ISP I am with now also gives 7Mbps speeds with no download limits per month and very rarely (only twice in the past several months and only for a total of about three hours) have they enacted any restrictions. What do they charge their customers? $20 a month. They have been in operation now for about five years and have continued to grow even while charging so little. If the claim is that an ISP who charges $40 a month cannot make money by putting together such obscene restrictions, then I would say they need to look through their financial structure and discover where the money is actually going. Also, look at the fact that in many other countries around the world, speeds are much higher (as much as 22Mbps or more in Europe, for example) and their monthly limits are not as obscenely low as this, yet the amount they pay is comparable to what is common here in the US.I say it again: there is no reason for there tobe limits placed by ISPs. They only wish to make grand promises (offering high speeds) and collect the money but fail to deliver by using a loophole of “the speed says ‘up to XMbps.’” That is like saying to someone, “you can use this car you have bought up to 24 hours a day” and then having the car for as little as only one hour each day. That is not what was paid for. http://www.neoseeker.com/news/story/7294/
Re: Torrents throttling Previous Post | Next Post Posted 2:46 PM by Dirty Harry
>> We have received your email and one of our representatives will reply to you. A response will be sent to you within the next 24 to 48 hours.
that itself is a lie, on top of that I have yet to get an adequate, proper response from them in the last month..
“NICOLAS VAN PRAET, nvanpraet@thegazette.canwest.com The Gazette Bell Canada, whose reputation took a big-time bruising this year over bungled cellphone bills, has had repeated problems with its Sympatico Internet service in past weeks that some customers say still isn’t fixed. Dozens of Net users at broadbandreports.com detailed major problems with the download speed of Sympatico’s high speed service, saying it has been erratic.Another Montreal Sympatico user said he experienced unpredictable email delivery in recent weeks whereby some messages sent from local or remote sites took anywhere from two to 24 hours to be delivered.” and I have been even recently saying the same thing too.
I talked to an agent from Bell Sympatico technical support last monday morning by phone at 9:00 am who said he cannot resolve my Internet problems and so he also next and tried to connect someone from Bell executive office, Mr. Salvador Zapata or someone from his office and he too was unable to do so. He said next will try to have them call me back and resolve my Internet services problems. No one ver called me back in a whole wekk yet too.
My own expereince in trying to complain about Bell Sympatico’’s inadequate, poor Internet services and dealing with them on this as well are wrongfully ludiricious, hysterical, a long drawn out affair firstly.. Four of my neighbours have had the same difficulties in dealing with Bell Sympatico now as well My continual many direct experiences with the representatives of Bell Sympatico often is that they do not only not hesitate to lie, but that also try to blame the customer firstly when the customer phones or write to them about their unstable, inadequate, poor, slow high speed Internet services. Deal with it ASAP RSVP
Now when is Bell Sympatico really going to rightfully get around to fixing their inadequate Internet services to me? http://thenoncomformer.spaces.live.com/
Paul Kambulow Bachelor of Engineering 1968
tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5
—– Original Message —–
From: the mailbag
To: Sympatico Discussion Forum
Cc: info@ccts-cprst.ca ; Premier@gov.ab.ca ; premier@gov.bc.ca ; premier@gov.sk.ca ; premier@leg.gov.mb.ca ; premier.ministre@cex.gouv.qc.ca ; premier@gov.nl.ca ; premier@gnb.ca ; premier@gov.ns.ca ; pgbinns@gov.pe.ca ; dennis.fentie@gov.yk.ca ; joseph_handley@gov.nt.ca ; premier@gov.nu.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca ; Dion, Stéphane - M.P. ; Abbott.J@parl.gc.ca ; allenm@parl.gc.ca ; Ambrose.R@parl.gc.ca ; Anders.R@parl.gc.ca ; Baird.J@parl.gc.ca ; Bell.D@parl.gc.ca ; Bernier.M@parl.gc.ca ; Blackburn.J@parl.gc.ca ; Cannon.L@parl.gc.ca ; casson@rickcasson.com ; Chong.M@parl.gc.ca ; Clement.T@parl.gc.ca ; davebatters@shaw.ca ; Davidp@parl.gc.ca ; delmad@parl.gc.ca ; DevolB@parl.gc.ca ; Emerson.D@parl.gc.ca ; Faille.M@parl.gc.ca ; Finley.D@parl.gc.ca ; Flaherty.J@parl.gc.ca ; Fletcher.S@parl.gc.ca ; Goodale.R@parl.gc.ca ; hawnL@parl.gc.ca ; Hearn.L@parl.gc.ca ; Holland.M@parl.gc.ca ; info@dickharrismp.ca ; info@simcoegrey.com ; jaffer@parl.gc.ca ; Keeper.T@parl.gc.ca ; Kenney.J@parl.gc.ca ; Layton.J@parl.gc.ca ; LeBreton.M@sen.parl.gc.ca ; Lukiwski.T@parl.gc.ca ; Lunn.G@parl.gc.ca ; Mackay.P@parl.gc.ca ; MacKenzie.D@parl.gc.ca ; martin.paul@parl.gc.ca ; mathyi@parl.gc.ca ; Mayes.C@parl.gc.ca ; mcdonough.a@parl.gc.ca ; Menzies.T.G@parl.gc.ca ; Moore.J@parl.gc.ca ; Obhrai.D@parl.gc.ca ; OConnor.G@parl.gc.ca ; Oda.B@parl.gc.ca ; ottawa@larrymiller.ca ; OwenS1@parl.gc.ca ; Pallister.B@parl.gc.ca ; pepinl@sen.parl.gc.ca ; Prentice.J@parl.gc.ca ; rajotte.j@parl.gc.ca ; sgroj@parl.gc.ca ; silva.m@parl.gc.ca ; simmssc@parl.gc.ca ; Skelton.C@parl.gc.ca ; Solberg.M@parl.gc.ca ; sorenson.k@parl.gc.ca ; Toews.V@parl.gc.ca ; Verner.J@parl.gc.ca ; volpej1@parl.gc.ca ; warkentin.c@parl.gc.ca ; Yelich.L@parl.gc.ca ; zedp@parl.gc.ca ; ministre@justice.gouv.qc.ca ; ministre@finances.gouv.qc.ca ; ministre@mtq.gouv.qc.ca ; cabinet@sct.gouv.qc.ca ; ministre.mapaq@agr.gouv.qc.ca ; ministredel@mtq.gouv.qc.ca ; ministre.cabinet@mderr.gouv.qc.ca ; ministre@messf.gouv.qc.ca ; ministre@msp.gouv.qc.ca ; caministre@tourisme.gouv.qc.ca ; ministre.saic@mce.gouv.qc.ca ; ministre@meq.gouv.qc.ca ; ministre@travail.gouv.qc.ca ; cabinet@mrci.gouv.qc.ca ; ministre@msss.gouv.qc.ca ; cabinet@revenu.gouv.qc.ca ; letters@cbc.ca ; lettertoed@thestar.com ; news@ctv.ca ; newsroom@herald.ca ; newsdesk@lfpress.com ; submit@theherald.canwest.com ; letters@thegazette.canwest.com ; globalnational@canada.com ; localnews@tc.canwest.com ; sunnewstips@png.canwest.com ; city@thejournal.canwest.com ; globalnews.reg@globaltv.ca ; mmarshall@leaderpost.canwest.com ; Bell executive.office ; Useless Sympatico Assistance
Sent: Wednesday, November 21, 2007 12:45 PM
Subject: Lying Bell is now next censoring my personal post
Lying Bell is now next censoring my personal post on their Bell Sympatico forum even under false pretenses too.. and they even are also lying and there that saying that someone from Bell is looking now at my Internet problems.. what it takes months for them to do so already?? get real. My messages are still very clear Bell lies and does not keep their promises to me..
—– Original Message —–
From: the paul kambulow
To: info@ccts-cprst.ca ; Premier@gov.ab.ca ; premier@gov.bc.ca ; premier@gov.sk.ca ; premier@leg.gov.mb.ca ; premier.ministre@cex.gouv.qc.ca ; premier@gov.nl.ca ; premier@gnb.ca ; premier@gov.ns.ca ; pgbinns@gov.pe.ca ; dennis.fentie@gov.yk.ca ; joseph_handley@gov.nt.ca ; premier@gov.nu.ca ; Nicholson.R@parl.gc.ca ; Day.S@parl.gc.ca ; Dion, Stéphane - M.P. ; Abbott.J@parl.gc.ca ; allenm@parl.gc.ca ; Ambrose.R@parl.gc.ca ; Anders.R@parl.gc.ca ; Baird.J@parl.gc.ca ; Bell.D@parl.gc.ca ; Bernier.M@parl.gc.ca ; Blackburn.J@parl.gc.ca ; Cannon.L@parl.gc.ca ; casson@rickcasson.com ; Chong.M@parl.gc.ca ; Clement.T@parl.gc.ca ; davebatters@shaw.ca ; Davidp@parl.gc.ca ; delmad@parl.gc.ca ; DevolB@parl.gc.ca ; Emerson.D@parl.gc.ca ; Faille.M@parl.gc.ca ; Finley.D@parl.gc.ca ; Flaherty.J@parl.gc.ca ; Fletcher.S@parl.gc.ca ; Goodale.R@parl.gc.ca ; hawnL@parl.gc.ca ; Hearn.L@parl.gc.ca ; Holland.M@parl.gc.ca ; info@dickharrismp.ca ; info@simcoegrey.com ; jaffer@parl.gc.ca ; Keeper.T@parl.gc.ca ; Kenney.J@parl.gc.ca ; Layton.J@parl.gc.ca ; LeBreton.M@sen.parl.gc.ca ; Lukiwski.T@parl.gc.ca ; Lunn.G@parl.gc.ca ; Mackay.P@parl.gc.ca ; MacKenzie.D@parl.gc.ca ; martin.paul@parl.gc.ca ; mathyi@parl.gc.ca ; Mayes.C@parl.gc.ca ; mcdonough.a@parl.gc.ca ; Menzies.T.G@parl.gc.ca ; Moore.J@parl.gc.ca ; Obhrai.D@parl.gc.ca ; OConnor.G@parl.gc.ca ; Oda.B@parl.gc.ca ; ottawa@larrymiller.ca ; OwenS1@parl.gc.ca ; Pallister.B@parl.gc.ca ; pepinl@sen.parl.gc.ca ; Prentice.J@parl.gc.ca ; rajotte.j@parl.gc.ca ; sgroj@parl.gc.ca ; silva.m@parl.gc.ca ; simmssc@parl.gc.ca ; Skelton.C@parl.gc.ca ; Solberg.M@parl.gc.ca ; sorenson.k@parl.gc.ca ; Toews.V@parl.gc.ca ; Verner.J@parl.gc.ca ; volpej1@parl.gc.ca ; warkentin.c@parl.gc.ca ; Yelich.L@parl.gc.ca ; zedp@parl.gc.ca ; ministre@justice.gouv.qc.ca ; ministre@finances.gouv.qc.ca ; ministre@mtq.gouv.qc.ca ; cabinet@sct.gouv.qc.ca ; ministre.mapaq@agr.gouv.qc.ca ; ministredel@mtq.gouv.qc.ca ; ministre.cabinet@mderr.gouv.qc.ca ; ministre@messf.gouv.qc.ca ; ministre@msp.gouv.qc.ca ; caministre@tourisme.gouv.qc.ca ; ministre.saic@mce.gouv.qc.ca ; ministre@meq.gouv.qc.ca ; ministre@travail.gouv.qc.ca ; cabinet@mrci.gouv.qc.ca ; ministre@msss.gouv.qc.ca ; cabinet@revenu.gouv.qc.ca ; letters@cbc.ca ; lettertoed@thestar.com ; news@ctv.ca ; newsroom@herald.ca ; newsdesk@lfpress.com ; submit@theherald.canwest.com ; letters@thegazette.canwest.com ; globalnational@canada.com ; localnews@tc.canwest.com ; sunnewstips@png.canwest.com ; city@thejournal.canwest.com ; globalnews.reg@globaltv.ca ; mmarshall@leaderpost.canwest.com ; Bell executive.office ; Useless Sympatico Assistance
Sent: Wednesday, November 21, 2007 11:35 AM
Subject: Unlimited LIE…..
RE: Unlimited LIE….. Smoke and mirrors Bell Sympatico forum
Previous Post | Next Post Posted 11:36 AM by Dirty Harry
It should be clearly obvious to all by now that lying Bell Sympatico falsely still blaming the customer on how he uses his computer is still a big lie, false diversions, a big smoke and mirror trick, from bell Sympatico,is still really is a cover-up denial for their main inability to supply to all, equally and fairly an adequate inability service.. Bell also says that the other ISPs, wolves in sheep clothing, do the same bad things as Bell now too.. what another lie and slander too. People with other ISP report better over all download speeds now and even better p2p download speeds in reality.
Now when is Bell Sympatico really going to rightfully get around to fixing their inadequate Internet services to me? http://thenoncomformer.spaces.live.com/
Paul Kambulow Bachelor of Engineering 1968
tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5
—– Original Message —–
From: the paul kambulow
To: Information, CCTS-CPRST
Sent: Tuesday, November 20, 2007 4:14 PM
Subject: Re: CCTS #01354
I have filled in your on line form..
For those lying persons who say that Sympatico has problems only providing me with a steady, reliable high speed Internet service, and that all my problems can be solved by phoning Sympatico.. the fact I next do have to wait unacceptably a long period of time to access a Sympatico agent on line as I am just now waiting clearly tells me many other Bell customers are also facing problems. Months ago I had read a complaint by someone else on the Internet that if you have problems with Bell Sympatico Internet services it is going to be a long drawn out affair.. and that has been the unacceptable similar experience of mine as well in dealing with them so far too. Dealing with them is a long drawn out repeated hash of false denials, lies, excuses but still very little real services in reality. I had been speaking to another Montreal- LaSalle resident today, a computer engineer that works with IBM in Montreal, who said today that Bell-Sympatico are known for their lies and poor Internet service performance, and that also they cannot guarantee any decent speed because they have antiquate cables, equipment, thus their average High speed downloads are still about 1000 kpbs only. This is why many people are switching over to cable which can offer at least 5 times higher speeds in comparison to Bell according to the same IBM engineer. It seems the customer has supervise, monitor Bell Sympatico’s performance continually and is a very bad way for Bell Sympatico to run their business now as well.It is an undeniable fact that many past Bell Sympatico customers have recently next swung over to the Videotron Cable system in Montreal - LaSalle, Quebec, even next taking their phone subscriptions with them too. Next Bell has tried to contact my neighbors and is offering them a new trio package deal for their phone, TV, Internet services as well but none of my neighbors are next even thinking on going back to Bell, for they cannot still abuse me and think that these people will go back to Bell. People do watch how you and Bell do treat others.”
I have been promised unlimited download capacity at speeds of 6 megs with no capping, throtling as well but that is not the case..
“I wish that the too often incompetent Bell technical personnel would learn how to read , especially my emails to them.They do not listen well too? I speak perfect English too. I have written, said that
Problem 1 Bell employees are mostly liars who do not keep their words, and had even failed to call me back..
Problem 2 My Sympatico Internet service is still not reliable, or steady, continuous as well.. that needs to be fixed still
“Even as of lately the clearly immoral, dirty Bell Sympatico did not inform me beforehand it was making changes to my Internet services, that made it rather worse and not better, and I like many other customers had to find out the hard way. It seems the customer has supervise, monitor Bell Sympatico’s performance continually and is a very bad way for Bell Sympatico to run their business now as well.
>>During peak periods of Internet usage, Internet Traffic Management is used to balance bandwidth fairly between P2P file sharing and other applications so that all customers receive fair use of the network
This was a surprise news to many people firstly..
and it is your definition of fair only.. many persons still do rightfully object you had lied to them, broke their Bell Sympatico contract agreements for an high speed unlimted download with them as well
>>Do you deny that Bell advertised UNLIMITED?!! yes or no..?
Bell Sympatico has promised me to supply an unlimited download Internet service capacity and they have also specially told me how I do use my computer is totally my business.. so them now next capping my download ( to reduce p2p usage) is an unacceptable perverse, dictatorial George Orwell 1984 Big Brother approach.. illegal under the Canadian Charter of rights.
>> We have received your email and one of our representatives will reply to you. A response will be sent to you within the next 24 to 48 hours.
that itself is a lie, on top of that I have yet to get an adequate, proper response from them in the last month..
“NICOLAS VAN PRAET, nvanpraet@thegazette.canwest.com The Gazette Bell Canada, whose reputation took a big-time bruising this year over bungled cellphone bills, has had repeated problems with its Sympatico Internet service in past weeks that some customers say still isn’t fixed. Dozens of Net users at broadbandreports.com detailed major problems with the download speed of Sympatico’s high speed service, saying it has been erratic.Another Montreal Sympatico user said he experienced unpredictable email delivery in recent weeks whereby some messages sent from local or remote sites took anywhere from two to 24 hours to be delivered.” and I have been even recently saying the same thing too.
Now when is Bell Sympatico really going to rightfully get around to fixing their inadequate Internet services to me?
Paul Kambulow Bachelor of Engineering 1968
tel 514-363-7316
7781a Thibert Montreal-LaSalle, Quebec, H8N2C5
Sympatico’s premise is to increase overall customer experience and particularly to exterminate network abusers that reduce the enjoyment of OTHER’s internet experience.
1) who are network abusers? are you sure that the OTHERs aren’t part of those “network abusers”?
2) What constitutes “network abusers”?
3) If P2P traffic is 30-50%, doesn’t that mean that EVERYONE is using 30-50%?
a) where did these numbers come from?
b) how can they prove it’s only a handful of people that are
allegedly abusing?
c) how is it actually considered abuse if it is becoming the
norm?
Ok so, sympatico is throttling P2P traffic (upload & download). This is a fact you can hear complaints from everyone including me. By doing so, it will leave room for more internet traffic for OTHER’S customer experience by giving THEM more bandwitdh. But we are THEM & OTHER. So are you telling me it’s for our own good? Who the hell are they to tell us that?
Maybe it’s a hidden coalition of ISPs and copyright people to reduce pirated exchange since P2P (in particular torrent) is the easiest and fastest way to go. No wait minute, they are NOT police, so they cannot do so.
Are they actually comparing internet traffic to automobile traffic? City space for streets and highway are a bit limited, but that’s a social problem. Isn’t bandwitdh simply adding more lines? Like they did with cell phones?? Cable? Satellite TV?
It’s all a matter of profit, sympatico makes more money by screwing over the customers that are fully enjoying the “unlimited downloding 5mbps” and giving it back to the “I’m paying for 5mbps but really if I got 1 mbps with 20gb bandwitdh limite it wouldn’t make a freaking difference” people. By punishing the heavy downloaders, you’re discriminating against them because they are enjoying the same rights.
Also, there seems to be an oligopololy going on in Canada. In the US you can download 20mbps with Fios, or regular 5mbps with unlimited bandwitdh from a multitude of ISPs. Where are these ISPs in Canada? Especially in the province of Quebec. In the light of the situation I searched for other ISPs and found only Acanac and Teksavvy that were rated their best, but these are tiny corporations that will encounter the same problem if we all switch. Or will they?
I will for sure cancel my contract and won’t pay a cent to sympatico for cancelling my contract. They infriged on the contract and they can’t say read the fine print. They advertise in big unlimited 5mbps, that doesn’t mean: “oh by the way, between 3 pm and 2 am, you can’t dowload P2P mroe than 30kbps so you wont actually get 5 megabits for your uses.” —-> DISCRIMINATION
I would like to see Bell Mobility restrict my cell phone usage after 6pm. You can talk unlimited but you can’t talk more than 5 minutes at a time with you girlfriend or dad. Uhmm… what?
The way I see it, Sympatico did such a good job at attracting more customers that now they are paying for it. They can’t handle them all but don’t want them to go elsewhere by charging these ridiculous contract cancelation fees. Contract says in other words, if the service is changed drastically (not just a 1$ hike or reduction of 10 kbps download), but what I consider a reduction from 5000kbps to 240kbps VERY drastic, customer can cancell without penalty. A 95% DECREASE
I say EVERYONE should just cancel right away, but we won’t because we’re stuck with them. I don’t know other ISP’s well enough to know that they can help me out. I’m going to take the risk.
I hope someone knows how to complain and get things done at the government level. I beg you, someone with the knowledge should let us know how to take action.
Keywords to learn from here
Sympatico => Oligopoly => Throttling => Discrimination => Cancel contract => Better Business Bureau => CRTC
Let’s see I have told many person now at Bell many times in the past few months too that I have now for years paid for an unlimited download, high speed Internet service. Bell regularly takes money monthly from my bank account for it too. Bell also had automatically renewed my Internet Service provider (ISP) contract with them. I complain since last year that my Internet was slow and sluggish and Bell next do only give me another new high speed modem but it does not help at all. Next in July 2007 I decide even to do my first Internet speed check of the actual download speed of my Bell Internet service, and I wrongfully discover that it is half the speed of my next door neighbor Frank, who had left Bell and switched and went over to Videotron cable, and who has a low speed Internet service even. So I next do again and again do contact Bell Sympatico about my discovery even also about the fact that I have been paying for a high speed Internet service when all along I have had only a low speed Internet service in Montreal-Vile LaSalle. Bell Sympatico had even replaced my speedster modem 4 times but it did not help, nor does it deal with, solve the slow Internet fluctuating, periodic Internet access, speed problem. Bell’s Internet system crashes monthly on me too.. Since I have personally talked to Bell yesterday by phone my Internet service, email service has even next degenerated, gotten worse and not better and this is clearly unacceptable still.. But as I have mentioned I am having still connectivity problems, I have to click 2 or 3 times on the same even a common site to next get it to come up… Well the next repairman came and said it was the modem, the existing modem was unsuitable for a fiber optic high speed system so they gave me a new 2wire modem. and sure enough I got 6 megs high speed again. Boy it didn’t event take long.. just 4 hours later after the Bell technician fixed the problem and my Bell Sympatico Internet system went down.. so I cannot access the Internet Next A Bell technician had phoned me and said there was a lot of line noise and the problem was with the Bell line Server itself and he will put in an order immediately to have it addressed.. and/or a technician may have to come to my home to also fix the external phone line problem… 12 hours later I am still waiting for it But that is not too long I have waited over a year already for Bell to deal adequately with the issue.
I was talking to a tech today - mention Sympatico and all I got was an eyeroll.
I don’t blame him or his company. It took me way too long to resolve my issue and I wound up marching into a Bell Store, talking to one of their salespeople who put me through to a level 2 tech who put me through to the Director of Customer Solutions.
I got the impression the Director doesn’t actually talk to too many customers, so I was as clear as possible, figuring I was speaking for a lot of people.
I don’t know anyone who is happy with Bell/Sympatico at the moment, they are bleeding english language customers.
While my Internet speed is now still reasonable but I am still having problems regular connectivity problems even in my connecting to the sites I often use and all likely due to Bell’s wrong regulators.. Bell’s false denial of a free net ..Now I have this rather other new problem for I can either use my Bittorrent or I can use my email.. but I cannot use both. I have to make a choice of one or the other.. cause the other one will not work.. now can you seriously deal with it and explain how this wrongfully has even come into being too? And by now you know me well enough to know that next I will rightfully scream Blue Murder, Rape to all about this if you do not get these issues adequately resolved cause we expect rightfully still do Bell to keep all of their advertised promises detailed below here… unlimited download too. For a Saturday night when my Internet speed is generally very low starting on Thursday evening to Monday morning this evening now my Internet speed is unbelievably still tremendous, even the email and the bit torrents are working rapidly.. oh if that would only last.. and that I had such speed the last many years too.. until someone at the main Bell substation sabotages it again ehh… I also do openly oppose all crooks, crooked cops, crooked politicians, crooked professionals, crooked civil and public servants, crooked pastors, crooked Ministers and crooked Corporations as well. I looked again into the Bell advertisements at the time I got my Bell high speed system and they are clearly misleading. The CBC has confirmed this too. So hereis what i have written to Bell about it all..
—– Original Message —–
To: executive.office@bell.ca
Cc: Dion.S@parl.gc.ca ; Nicholson.R@parl.gc.ca ; premier.ministre@cex.gouv.qc.ca ; Prentice.J@parl.gc.ca ; Pm@pm.gc.ca
Sent: Saturday, December 15, 2007 12:00 PM
Subject: Re: Sympatico Total Internet- Bell.ca their False Misleading advertising Confirmed by the CBC
Today: After one hour of him been unable to access the internet this moring at 10:am the Bell technican next replaced the high speed 2wire modem again in my home.. and this is the 6th modem change this year now. The Latest speed Result: Download Speed: 4046 kbps (505.8 KB/sec transfer rate) Upload Speed: 678 kbps (84.8 KB/sec transfer rate) is signficantly less than what I had 2 days ao even.. Tests results done at http://www.speakeasy.net/speedtest/ or http://www.speedtest.net/ but how long this speed will even last is still the main question? your Internet service is definitely unstable, unacceptable..
Myself and the CBC MarketPlace has openly confirmed that most of the Canadian ISPs ( Interent service providers) do need to be put in their place for
1: overselling their bandwidth,
2: plus not delivering on their marketing claims - Misleading advertising practises *
3: wrongfully arbitrarily shaping packets over customers’ connections. Yes the ISPs are limiting their customers’ bandwidth rates because they are overselling. over advertising their capabilities, actual bandwidth.
but also
4: Falsely next blaming the customer themselves for the reasons they have low speeds.. as many CBC viewers, readers have confirmed..
5 The false use by Sympatico of a Bait and Switch* approach which is legally prosecutable now too.. and I had experienced the same thing when Bell instead of dealing with my complaints offered me a supposedly better service for more money but also with limited download next too had made their offer a poor one..
6: But Do note this fact Bell now illegally, do also bash their competitors, specifically Videotron and Rogers but next publicly lie, cover up, deny that they do so. For Federal regulators do restrict Corporate and professional comparative advertising .
* Bait and switch tactics involve the advertisement of a product, services on television or such other mass media at a low price. Upon visiting the premises of the retailer, or them accepting the advertised contract the consumer next finds that the seller is unable to fully meet the promises made, for the services, product advertised. Instead the seller diverts the attention of the consumer and tries to sell the consumer another high priced service, products. Their false trick of the seller was, is to draw the consumer using the low price advertisements as “bait” and “switch” over to other high priced products. This practice has been even too common among car dealers, electronics retailers and furniture sellers, even the Internet suppliers now too, etc. It is clearly considered unlawful to “bait and switch” and it is categorize also under fraud. Sadly companies often engage in unfair trade transactions to capitalize on consumer’s ignorance, vulnerability, and their price consciousness too.
Why does Bell still advertise, try to deliver an high speed Internet service to all Canadians that they clearly now cannot deliver to me and many others, about 40 percent of Sympatico customers, why? But VIDEOTRON certainly can do so for all of their customers… RSVP
Thank you
Paul Kambulow Bachelor of Civil Engineering 1968 Concordia University, Montreal
—– Original Message —–
To: executive.office@bell.ca
Cc: Prime Minister/Premier ministre ; Prentice.J@parl.gc.ca
Sent: Saturday, December 15, 2007 4:51 AM
Subject: Sympatico Total Internet- Bell.ca their False Misleading advertising Confirmed by the CBC
To Sacha Rollin,work (866) 701-004, executive assistant Bell executive.office, executive.office@bell.ca
I had told you and I had detailed in writing to you next as well, even to the federal cabinet, the news media that over 6- 12 months the technical support had lied to me and tried to mislead me as to the actual reasons I was having my poor Internet speeds, email problems, disruption of my Internet services.
As you know the CBC also all this year they also had got copies of my letters of complaints about my own real experiences with the bad Bell Sympatico and they the CBC next had confirmed many of the details that I had written about Bell Sympatico, and so did many Sympatico customers undeniably next do so to the CBC as well..
The CBC Marketplace ISP Investigation Nov 14th 2007 as shown on nation wide TV in Canada
The CBC MarketPlace has openly confirmed that the ISPs do need to be put in their place for overselling their bandwidth, plus not delivering on their marketing claims and wrongfully arbitrarily shaping packets over customers’ connections. ISPs are limiting their customers’ bandwidth rates because they are overselling. over advertising their capabilities, actual bandwidth.
Notice Sympatico is the worst ISP (Internet Service provider) in Canada, wow a Big Eye opener, according to the Sympatico user reviews: Six Month Rating: 59%. The LOWEST of all Canadian ISP’s. All due to Bell Sympatico ’s clearly misleading ads, more lies from their techs and management, and clearly the poor after service it next gives it’s customers
To see the CBC video go to http://www.cbc.ca/marketplace/2007/11/21/speed_bumps/ (Click here to watch the video) “Speed Bumps Are you getting the high-speed internet you’re paying for? When the telephone and cable companies are trying to sell you internet access, speed is everything. Some promise speeds of “up to 8 Mbps.” Some go as high as “up to 25 Mbps.” But how well do they explain what those numbers mean?
Now do still Pay attention to two small but important misleading words: “up to.” Sometimes they can be a shorthand way of them mostly still saying “up to a theoretical maximum speed that you may not actually experience, because generally your wires are old, or you have a lot of neighbours sharing the connection, or because we’re still upgrading our equipment in your area.”
Other past Sympatico Customers Recommendation Bottom Line:
“It was quite funny how the Bell lady always just tried to cover up and blame the consumer.”
“Stay Away from Sympatico unless you like spending all your time calling their customer service line”
“Over the last 5 to 7 years since I left Sympatico I keep hearing horror stories not only concerning Sympatico but Bell as a whole.”
” We had to switch from Bell Sympatico largely because it was never working, never mind at what speed! ”
“I’ve had so, so, so many problems with Bell Sympatico, as well as with alternative DSL companies (which are still at the mercy of Bell lines and equipment). They’ve all tried to tell me I’m wrong, when I know I’m not getting what’s being offered — I’m pretty sure I now know more technical background on the issue than their own support staff. It’s hard to believe they can’t deliver what they promise in the heart of county’s biggest city. Poor service a condescending, opportunistic and technically misinformed (un)support staff = internet piracy. Get out of the stone ages, Bell. You’re not a monopoly anymore. ”
” I used to have Bell Sympatico on speed dial. I called them at least once a week to complain about the service. I was on a first name basis with many of the techs. Seriously. Slow was good, as my internet would often crap out altogether. Did the test with my current ISP, Telus, and got 1317 download and 544 upload. Is this what I’m paying for (”a connection that manages 5 Mbps can transmit about 625 kB per second”)? I should be getting 6 Mbps. Either way, I think $45 a month for their internet is thievery. I paid $9.99 for my first connection 10 years ago. Is this progress?
What other past customer said about the Sympatico Bait and Switch Approach
” I recently called to cancel my service, but was offered UNLIMITED internet if I signed for 1 year. After 3 months I was switched to a 60 GB LIMITED plan without my consent. I wasn’t even notified about this until I got a whooping bill and had to call to inquire. Of course I can’t cancel now unless I get charged a $100 cancellation fee.”
” I am so glad that I am not the only one complaining to Bell about my s-l-o-w internet. I pay $49.95 a month. I went through the same “steps” that Joe went through with a Bell representative; reboot, let me check your line, reboot again, check with your computer technician, and; oh yes, make sure there is nothing electrical around your speedstream box. Never did they offer to downgrade my service. It was always to upgrade. ”
Paul Kambulow
—– Original Message —–
To: Bell executive.office
Cc: PM ; Prentice.J@parl.gc.ca
Sent: Friday, December 14, 2007 9:18 PM
Subject: Re: Sympatico Total Internet- Bell.ca False Misleading advertising Just two examples for a start..
According to many others Bell Sympatico’s “high-speed system riddled with quality glitches and very questionable claims” “The company is playing up its “Always fast, never shared,” slogan, to contrast its service with cable companies whose connections are shared over a hub. But are they true? “They’re lying,” said Peter Webster, a Toronto subscriber, who has installed the Sympatico HSE service in the computers of about 20 friends and clients. According to Webster, not only is the system not “always fast,” it’s not even always working. “I’ve had many outages. My parents were without E-mail for seven weeks this summer, and the speeds I get are frequently lower than using a dial-up modem.” Webster is not alone. Laval subscriber Tommy Lapierre has experienced numerous service interruptions and downtimes. “I need the high-speed service for work,” said Lapierre. “But I have never gotten the speed that many colleagues get.” Lapierre has also experienced frequent service interruptions and downtime. Two weeks ago there was a period of 36 hours during which he was unable to log on. “One day I had to do maintenance on our corporate server and was told that the entire 450 area code was down,” said Lapierre. ” So I had to phone one of my colleagues and ask him to take care of it.”Bell’s Sympatico division is beset by quality problems, product delays and shoddy customer service. So if the “always fast” portion of the Bell’s claim is open to interpretation, what about the “never shared” part? According to Richard Virtue, who moderates SympaticoUsers.org, an online community of Sympatico clients, the claim is misleading. “While the customer’s connection is technically never shared, this applies only to the connection to the central office,” said Virtue. Once individual connections reach central office, they are then banded together and connected to the Internet backbone. In effect that means the connections are in fact shared. It’s just that the sharing is done at different stage of the connection process, than the cable companies.”(Bell’s) claim is meaningless,” said Virtue. “(A Bell “never shared” connection) is about as useful as having your driveway shoveled, when your street has not been plowed.”Part of the problem that the Sympatico division is having, is that it appears to have over estimated the distance over which its network can operate effectively. Company policy states that high-speed service only operates effectively for clients that are located within four and a half kilometers from a Bell central office. But according to one Bell employee, many customers that are close to, but not over, the distance limit are experiencing slow downloads speeds and difficulty logging on at peak periods. So why is Sympatico selling the service, when it can’t deliver? “peter@peterdiekmeyer.com
—– Original Message —–
To: Bell executive.office
Sent: Friday, December 14, 2007 8:21 PM
Subject: Sympatico Total Internet- Bell.ca False Misleading advertising Just two examples for a start..
To Sacha Rollin,work (866) 701-004, executive assistant Bell executive.office, executive.office@bell.ca
Re: Sympatico Total Internet- Bell.ca rather False Misleading advertising - Just two examples for a start..
I have paid for and rightfully expected as promised a steady reliable high speed Internet system since 2001 but I have not received it for most of the time. I got the opposite.
As per your doing I had talked today at 5.00 pm to a second assigned Bell technician today by phone complaining that my email does not work all the time, that my download and access speeds still also significantly fluctuate between 1400 and 4400 kbps in a space of an hour even and I wanted to know why? I have already before rightfully complained to you that when you try to complain to Bell Sympatico about their poor Internet services they tend to lie in their responses to you even falsely diverting the issue.. for example today even the 2nd technician now saying that I cannot be sure of your speed test because it can fluctuate with the load on the servers. And he said that I had to remember that the speed I get depends on the number of other Bell users on the line… and yet this is totally contrary to the Bell Sympatico past, present advertising that states now-
“Anyone can deliver the Internet. Only Bell brings you Total Internet. New Sympatico Total Internet service from Bell gives you everything you need for a complete Internet experience, including: Consistently fast access that’s never shared 2 Consistently fast access that’s never shared Your Internet access is yours alone, so you’ll enjoy consistently fast speed, without frustrating slowdowns, even during peak hours. We have one of the largest fibre optic networks in Canada, and we continue to bring this leading-edge technology to even more homes, improving your Internet experience.” http://www.bell.ca/shopping/PrsShpPromo_Int_Total.page?
“Consistent” as opposed to “fluctuating”.. and “never shared” as opposed to “shared” clearly contradicts what the Bell technician had told me today , and consistent Internet access clearly contradicts what I have on my Internet access service from you. I have fluctuating, unsteady, unreliable high speed Internet access and yet you dared to tell me also that Bell does not lie to all or any of it’s customers while the likely truth it does? or it just lies to half of them!
“We have one of the largest fibre optic networks in Canada”, is also misleading because 90 percent of Canada’s geographical area cannot have this access, and that means that at least 50 percent of Bell Sympatico high speed Internet customers also do not have this access but are supposedly paying for it..
Needless to say on top of that it has even taken you Bell about one year so far to even try to deliver me a steady, continuous high speed system on top of that and that is all still really unacceptable.
Yours truly
Paul Kambulow Bachelor of Civil Engineering 1968 Concordia University, Montreal